For any queries related to flight cancellations and changes, please call us, or use the number below for travel insurance claims.

Purchase travel insurance for full protection and peace of mind when you fly, with around-the-clock support and assistance.

Whether you’re travelling for business or leisure, we always recommend purchasing travel insurance before your trip. You'll have the option to add travel insurance when you book your flight at 

Travel insurance is provided by AXA and its business partners in some countries.

What am I covered for?

AXA offers two levels of cover to keep you protected when you’re away from home; FlySafe and FlySafe Plus. 

You’ll find all information in your policy document, which will be emailed to you along with your insurance certificate.

FlySafe Plus

With FlySafe Plus, you’ll have the same cover as our FlySafe package, plus:

  • Emergency Medical Expenses
  • Emergency Dental Care
  • Emergency Medical Transportation
  • + Medical Teleconsultation
  • + Repatriation of other Insureds
  • + Early return Home
  • Personal Liability
  • Legal assistance
  • Cancelation/curtailment
  • Delayed departure/luggage
  • Missed departure
  • Personal belongings
  • Loss of passport
  • + Personal accident


With FlySafe, you’ll be covered for:

  • Emergency Medical Expenses
  • Emergency Medical Transportation
  • Personal liability
  • Legal protection
  • Cancelation/Curtailment
  • Delayed departure/ luggage
  • Missed Departure
  • Personal belongings

Remember to download your FlySafe or FlySafe Plus digital insurance card before you travel. It has all the details you need to know about your policy, and you can store it on your phone so you always have it to hand. The link to the digital card can be found in your confirmation email.

Find out how to download your digital insurance card for Android and IOS:

Android users

IOS users

Who is eligible for travel insurance?

Both FlySafe and FlySafe Plus cover is available for residents of Bahrain, Kuwait and the UAE aged 79 years old or younger. More countries will soon be added to the coverage list.

Trusted emergency medical assistance

Our trusted global partner, AXA, (with more than 50 years of experience , 300 doctors and nurses and a global network of 40,000 medical providers , will support you through any medical emergency whilst you are away from home . Will be there at every step of your case, from organizing transport to getting you home safely.

Access to a doctor wherever you are

With FlySafe Plus, you’ll have access to Doctor please!, a service that lets you arrange medical consultations and get medical advice from a GP over the phone. You can book and manage appointments through the app, and select the language you’d prefer too.

  • English, French and Spanish speaking doctors are available 24 hours a day, seven days a week
  • German speaking doctors are available from 8am – 9pm on weekdays and 8am – 8pm on weekends
  • Italian speaking doctors are available from 8am – 8pm on weekdays only

You can upload useful documents before your consultation, including scans, test results and medical reports.

After your appointment, your medical notes will be stored on the app. If you need a prescription, you can either print it yourself straight from the app or arrange for your prescription to be sent to the pharmacy of your choice to collect.

Step 1

Download the app from the App Store or Google Play and register your details

Step 2

Enter your access code – you’ll find this in your policy certificate

Step 3

Request a video or phone call with a doctor

Step 4

After your appointment, you’ll be able to access your medical notes and prescriptions

More about your policy


To submit a claim, please visit within 30 days of the end of your trip.

You can also contact AXA (and its business partners in some countries) over the phone on the numbers below.

Country Insurer Contacts Working hours Policy Link
UAE GIG Gulf Insurance From UAE : 800 292
From abroad: +971 4 507 4085
24/7 English
Bahrain GIG Gulf Insurance From Bahrain: 8000 1060
From abroad: +973 17 582 612
24/7 English
Kuwait T’azur Takaful Insurance From abroad: +965 22281738 24/7 English
Greece Inter Partner Assistance SA From abroad: +302111991834 24/7


IPID Fly safe

IPID Fly Safe plus

Please make sure to have your policy details, including your policy number, and Etihad Airways booking confirmation handy.

A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation. 

Claims will be processed within 21 days of receiving the required documentation.

Terms and conditions

Data disclosure

In order to provide you with your insurance policy, AXA (and its business partners in some countries) are controllers of your personal data such as name, address, destination and other relevant information. You can read AXA Partners' privacy policy here.