Check refund status
Enter your booking reference and last name to check the refund status.
You may not always be eligible to check in online for your flight. For example, if you’ve made a special assistance request or you’re travelling with one of our partner airlines.
If that’s the case, simply make your way to the airport as normal and we’ll be happy to help you at any of our check-in desks.
In some instances, we’re unable to issue you with a boarding pass. This may be because digital boarding passes aren’t accepted at the airport you’re travelling, you’re travelling with a pet, or we need to check your visa or travel documents at the airport. If you’re unable to download your boarding pass, we’ll be happy to help you at any of our check-in desks at the airport.
If you’re flying to the U.S. you must check in online or at the airport.