Need help?

Talk to us

Our Contact Centre is experiencing a high volume of calls, this means it may take longer for us to answer your call.  If your travel plans have been affected by our network changes, you don’t have to contact us straight away to change your flight. We’ll keep your ticket open for you to book whenever you’re ready.

Due to travel before 30 June 2021? Use the value of your flight towards your next trip with Etihad Credit. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles to make your next break even better. Request Etihad Credit.

Remember, you can also change your flight to a later date when you book before 31 December 2020.

Booked with a travel agent or another airline? Speak to them to change or cancel your booking.

Booked with a travel agent? To change or cancel a booking, please contact the travel agent or third party website directly.

Let’s chat

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

We love hearing your ideas, your feedback and even your concerns. Send us a DM or leave a comment, and our dedicated customer care team will get back to you as soon as they can.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us

about something that's gone wrong, we'd like to know.

Give feedback

Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? Contact For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.