Help centre

Whatever you need, we’re here to help. You’ll find the answers to most of your questions on this page, or you can chat with us 24/7.

If you booked through a travel agent or partner airline, please contact them to make any changes to your booking. You can still use Manage your booking to add seats, extra baggage, special meals or other requests.

Most searched topics

Visa requirements

For the latest visa, passport and travel advice, please visit the IATA Travel Centre. Need a visa to visit the UAE? Find out and apply now

Help with baggage

Packing for your trip? Find out about your baggage allowance, extra baggage savings and prohibited items in our baggage guide.

More support for your trip

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Manage your booking

Change your booking, choose seats and add requests.

Manage your booking

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Upgrades and extras

A choice of extras to make your trip extra special.


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Flight status

Check the status of your Etihad Airways flight.

Check flight

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Information and advice about flying with children.

Learn more

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Special assistance

Request a wheelchair or other assistance.

Request now

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Flying with pets

Service animals, falcons, cats, and dogs.


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Economy seats

Prefer a window or aisle seat? Reserve it now. 


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Lost and found

Left something behind on your flight or at the airport?

Get help

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Delayed and damaged baggage

Make a claim and track your bags.

Learn more

Assistance after your flight

Missing miles?

Log in to claim miles from the past six months if you're a member or from the past three months if you're a new guest.

Feedback and assistance

Please fill out a support form if you need help, such as flight disruptions or baggage issues. You can also submit a form to provide feedback.

Third party claims

Raise a claim for your client by providing the required information and attaching relevant documents.

Etihad Guest help

If you need to update your details, change your password, or manage your preferences, check out our Etihad Guest FAQs.

Common questions

Get in touch

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Online chat

Use our live chat to speak with us 24/7.

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Travel agents

Etihad Hub is our one-stop-shop for travel agents and trade partners.

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Media enquiries

For media enquiries, please email

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Call us

Still need help? Give us a call.