Keep in touch with family and friends while you fly, work from your seat or surf on social media.
All Etihad Guest members receive access to a free Chat package for the duration of the flight. If you’re travelling in First or are an Etihad Guest Platinum member, you’ll receive complimentary Wi-Fi access on board. Etihad Guest Gold members will receive a 25% discount on retail packages.
Or you can pay to use our onboard network with your choice of Wi-Fi package. Packages start at $2.99 and vary by the duration of your flight. The good news is that you get unlimited data for a flat fee. Packages can be paid for with credit cards, PayPal, Apple Pay, Ali Pay or Etihad Guest Miles.
*Wi-Fi service is not available on our A320 and A321 fleet.
All Etihad Guest members receive access to a free Chat package for the duration of the flight.
Etihad Guest Platinum members will receive complimentary access to Wi-Fi with no limits on data.
Etihad Guest Gold members will enjoy a 25% discount on the Surf package.
Etihad Guest Bronze and Silver members can redeem their miles to purchase the Surf package.
If you are an Etihad Guest member, you can enjoy a free Chat package for the duration of your flight. In addition, all First and Etihad Guest Platinum members will receive complimentary Wi-Fi on board. All other guests are required to purchase Wi-Fi.
You can only purchase Wi-Fi packages once on your flight. You can pay for Wi-Fi packages using credit cards, PayPal, Apple Pay, Alipay and Etihad Guest Miles.
You can purchase a Wi-Fi package once on board the aircraft and once the seatbelt signs have been switched off. Enable Wi-Fi and connect to the “Etihad Wi-Fly” network, where you'll be directed to the homepage of our Wi-Fi portal.
Wi-Fi is available on all aircraft, with the exception of our A320 and A321 aircraft.
All popular messaging apps like WhatsApp, WeChat, Facebook Messenger and iMessage are supported on the Chat package. However, please note that you can't send images or videos on this package.
Yes. You can connect to the onboard “Etihad Wi-Fly” network even if your phone is in aeroplane mode.
To connect:
No, the Wi-Fi service is only available once the aircraft reaches an altitude of 10,000 feet. Similarly, the Wi-Fi service will be switched off before the aircraft comes to land and descends below an altitude of 10,000 feet.
The Chat and Surf packages do not support audio and video streaming.
You will need to purchase Wi-Fi package per flight leg. E.g., If you're flying from Sydney via Abu Dhabi to London, packages need to be purchased for Sydney to Abu Dhabi and Abu Dhabi to London.
No, you won't be able to use multiple devices with your Wi-Fi package. Instead, you will have to log off one device and then log into another with the same email you initially created an account with.
Options to upgrade your package during the flight are not yet available. You can, however, use another email address to purchase a Surf package on a different device.
You can request a refund only if your Wi-Fi did not work after purchasing a package. To do so, please write to us here with your flight details and method of payment to claim your refund. Please note that partial refunds will not be processed.
We know it's good to talk, and now you can from the sky. Whether it's an urgent call to the office, or simply saying goodnight to your family, you can use your mobile to make calls or send messages as you would on the ground.
Charges will be applied directly by your domestic mobile service provider and are similar to international roaming rates.
*Mobile connectivity is not available on our A380 fleet.
