Need help?

We're listening

Our Call Centres are busy with a high volume of calls. If you have questions, chat with us online.

If you’ve got a question about travel requirements, restrictions or flight cancellations, or to request a refund, chat live to one of our team now.

Otherwise, you’ll find everything you need to know in our COVID-19 travel hub.

Booked with a travel agent or another airline? Speak to them to change or cancel your booking.

Let’s get social

Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.

Need help with baggage?

Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.

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Lost something?

Left something behind? We'll do our best to help you find it.

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Tell us your feedback

We love to hear from you! If you've had a great journey or want to share some feedback with us 
about something that's gone wrong, we'd like to know.

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Media enquiries?

Have a story, news you’d like to share or just want to get in touch with our media team? contact

For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.