Lost

and found

If you left something behind on your flight to Abu Dhabi, please complete our lost and found form above and we’ll do our best to help you find it.

Any items that have not been claimed after 15 days will be handed over to the local authorities at Abu Dhabi International Airport.

For all other flights, please get in touch with the baggage services team at the airport that you landed in.

Etihad Airways is not liable for the loss of personal items left on board our aircraft or in our airport lounges. 

This depends on where you think you lost your item.

Abu Dhabi airport

If you left something behind in an Etihad Airways lounge in Abu Dhabi, please complete our lost and found form above. For anywhere else in Abu Dhabi airport, including security screening points, immigration, at a gate or any other lounge, you’ll need to get in touch with Abu Dhabi Airport.

Any items that have not been claimed after 15 days will be handed over to the local authorities at Abu Dhabi International Airport.

All other airports

If you’ve left something behind at one of our global airports, please contact the lost property team at that airport.

Etihad Airways is not liable for the loss of personal items left on board our aircraft or in our airport lounges. 

Lost Duty Free items will be handed over to Customs and cannot be retrieved through the Lost and Found process.

Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future.

Track your bags

If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.

Help with damaged bags