Travel

insurance

If you contract COVID-19 before your trip, you could be covered if you have to cancel your trip. You will have to show a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense, Trip Curtailment and Hospital Cash benefits as long as there is a confirmed diagnosis, including proof of illness from a doctor. 

All cover is subject to the terms and conditions of your insurance policy. 

If you are quarantined as a result of COVID-19, you could be covered under the Trip Cancellation or Curtailment benefit, subject to the terms and conditions of your insurance policy. 

If an official government agency advises against all non-essential travel to your intended destination after you have booked your trip and travel insurance, you could be covered under the Trip Cancellation benefit of your policy. However, we suggest that you contact your travel provider to request a refund.

No, you are not covered if you cancel your trip because you are concerned about Coronavirus, though you may be eligible for an insurance premium refund.

No, you must purchase Travel Guard when you book your flight on etihad.com

Travel Guard is available for Etihad Airways passengers who are residents of Australia, Bahrain, France, Germany, Greece, Irelans, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK. Passengers must be over three months old and be a legal resident of the country they are flying from. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Travel Guard covers you for the duration of your trip up to a maximum of 90 days. If you are travelling from Australia or Thailand, you may be covered for up to 180 days.

You’ll be covered from 12:01 am the day after you purchase your Travel Guard policy. All other benefits will be effective from the date that of your trip. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Travel Guard insurance is limited to Etihad Airways and their Codeshare partner flights within the Etihad Airways network.

You can view or print your insurance certificate here.

Find the full terms and conditions of your policy here.

No, currently Travel Guard does not cover sports and similar activities.

Yes, although some conditions are excluded, as detailed in our policy terms. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

Yes, Travel Guard covers theft (and damage due to attempted theft) as long as it occurs during your travel. This is subject to your policy terms and conditions.

For peace of mind and protection, we always recommend you purchase travel insurance before your trip.

Depending on where you are flying to or from, travel insurance may be mandatory. Always check before you fly.

You are eligible for a refund of your premium under the following conditions:

• You purchased your policy within 14 days of requesting a refund, subject to the cooling off period in the country that you purchased the policy in
• You have not started your trip
• You have not filed a claim
• If the airline has cancelled your flight and refunded your ticket 

You are only entitled to a refund if you cancel a policy purchased from one of the countries listed above. You may also be entitled to a refund in unforeseen emergencies such as illness or death. Pre-existing medical conditions and injuries are not covered. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.

You cannot change your Travel Guard policy. In the event that your flight is rescheduled, the new period of insurance will begin on the rescheduled date. If you are travelling from Thailand, please refer to the Thailand eligibility conditions.